Cancellation / Refund Policy

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Cancellation before shipment (Only valid on orders’ place & delivery in India):

 If the order or the item(s) that you want to cancel have not been  shipped yet, you can write to us at info@thedermacoskart.com or can open CONTACT us link mentioning the details  along with the order ID.  

In such cases, the order will be cancelled, and the money will be  refunded to you within 24-48 business hours after the cancellation  request is duly processed by us.   

 How will I get refunded for the cancelled orders and how long will this process take?                    

In case of cancellation before shipment, we process the refund  within 24-48 business hours after receiving  the cancellation request. In case of cancellation once the shipment has already been  dispatched or if it is being returned, we process the refund once the products have been received and  verified by us.

Payments done through credit/debit cards or net banking

The refund will be processed to the same account from which the  payment was made within 24-48 business hours of us receiving the  products back. It may take 2-3 additional business days for the amount  to reflect in your account. 

I have received a damaged or defective item/wrong product in my order, how should I proceed?          

Our products are procured direclty from the company which  are newly manufactured products so packaging / formulation can change as per the manufacturer's policy and we don't have control on that so we cannot exchange the same. However in the rare case that your product is  damaged during shipment or transit, you can provide us the unboxing video and  request for a replacement or  cancellation and refund.     
 

If you have received an item in a damaged/defective condition or  have been sent a wrong product, you can follow a few simple steps to  initiate your return/refund within 2 days of receiving the order:   

Step 1: Contact us via email (info@thedermacoskart.com) or on whatsapp at 9878170312 within 2 business days of receiving the order.     

Step 2: Provide us with your order ID details and your request to  return/replace/refund the defective/wrong items in your order. Kindly  share an image of the product and unboxing video and the invoice for our reference.     

Step 3: You are requested to courier the product to us (after go ahead from our side) along with a courier invoice and we will transfer the courier expenses (Max Rs 80/-) amount as soon as we receive the package.

Note: If it is a case of replacement, it is subject  to the availability of stock. In case that a replacement may not be  available, we will refund you the full amount. 

How will I get refunded for the returned orders and how long will this process take?        

In case of a return/replacement/refund, we process the refund once  the products have been received and verified by us.  

Payments done through credit/debit cards or net banking,  the refund will be processed to the same account from  which the payment was made within 24-48 business hours of us receiving  the products back. It may take 7-10 days business days for the  amount to reflect in your account.